THE SUPPORT INBOX
Talk to a person
Email us from the address you use for ParentInbox so we can find your account safely. We will reply as soon as we can.
support@parentinbox.to →What can we help with?
Signing in
Request a fresh sign-in email and use only its newest link or code. Links are one-time and may expire.
Email support →A message or file
Tell us the message title, when you sent it and what happened. A request ID from an error is useful too.
Email support →Your forwarding address
Tell us the sending email address and approximate send time. Please do not forward extra family information unless we ask for it.
Email support →Privacy or deletion
Ask for a copy, correction or deletion of personal information from the email address used for your account.
Email support →Before you send
- Never send us your sign-in link or one-time code.
- Include the exact error message and request ID if one appeared.
- For a forwarded email, include the time sent and sender address.
- For a display problem, tell us your device and browser.
Privacy and account requests
You can remove individual messages and plans inside your family space. For full account deletion or another data-rights request, email us from your account address. Read our Privacy & data rights notice for more detail.